Exchanges and Returns
Clearance Sale
ALL SALES ARE FINAL. We will accept no exchange or returns on items bought on Clearance Sale. No exceptions will be made whatsoever!
Exchange
We are happy to exchange your Stretchery apparel if there is a flaw, damage in transit or you wish to change the size ON FULL PRICE ITEM ONLY. Just email to mail@stretchery.com within 5 days of receiving your order and return the items within 2 weeks of receiving your order. Please retain tags in the garment, packing, invoice and any shipping labels that come with the product.
We will not be able to refund or exchange items that appear to have been worn, washed, or are not in original condition. Any sign of usage/alteration will give us the right to refuse the return. Once items are returned you will be entitled to receive an exchange which will not include the cost of the original postage & packaging. All exchanges are subject to availability in the same style and color. You are welcome to exchange with another garment of the same or higher value. No Exchanges or Returns for products purchased on Sale or during offers.
In the case of a size exchange, please be aware you will be charged an additional fee of Rs 90 for the pickup and delivery of the products since this is not covered by our 'free shipping' within India policy
Please ensure all return packages are sent with a traceable insured service as we cannot take responsibility for items damaged or lost in transit. Please allow 2 weeks from the time we receive your return for it to be processed. We will keep you updated on the status of your exchange. Sale items cannot be returned. Please send your items in exchange to the following address:
Stretchery
10/9 Second Floor,
East Patel Nagar
New Delhi-110008
m:+91 9999254146
e: mail@stretchery.com
Returns
We accept returns of unworn, unwashed, and undamaged items within 7 days of delivery ON FULL PRICE ITEMS ONLY. RETURN IS OFFERED ONLY IN THE FORM OF CREDIT. NO CASH RETURNS. Please allow 2 weeks from the time we receive your return for it to be processed.
Sale items cannot be returned.
Cancellations
Orders once placed can be canceled within 24 hours of placing the order. If you wish to cancel your order, please send us an email at mail@stretchery.com sharing with us your reason for cancellation.
We will not be able to cancel your order if your request is received post the 24-hour deadline as the order would have been sent for delivery to our logistics service provider. Once sent, the product is considered as purchased and our Exchange Policy above is applicable from that point on. We will, of course, treat exceptional cases with due consideration.